Refund policy

Chutak Binak Return and Refund Policy

Order Cancellation Policy

We aim to provide a hassle-free shopping experience. Customers can cancel orders under the following terms:

  • Before Shipping:

    • Orders can be canceled for a full refund, issued in the form of store credit, if the cancellation request is made before the product is shipped.
    • Store credits are processed within 5-7 business days and can be used for future purchases on ChutakBinak.com.

  • After Shipping:

    • Orders already shipped cannot be canceled but may qualify for an exchange after delivery.

Cancellation After Delivery

  • Products received can only be replaced, not refunded, and only under these conditions:
    • Defective or Damaged Items: Notify us within 48 hours of delivery to be eligible for replacement.

Refund Policy

  • Refunds will be issued in the form of a store credit (Credit Note), which can be used for future purchases on ChutakBinak.com.

Return Policy

Domestic Customers
  • Returns are accepted only for defective products.
  • If the package is tampered with or damaged upon delivery, refuse to accept it and return it to the delivery agent.
  • Email us at chutakbinak@gmail.com with your Order ID for assistance.
  • Ensure the original tags and packaging are intact for a replacement at no extra cost.
Conditions for Return or Replacement:

The following products cannot be returned or replaced:

  • Products showing physical damage to the box or item caused by improper handling.
  • Items returned without original packaging, tags, and accessories.
International Customers
  • Prior Authorization: Returns are accepted only with prior approval. Contact us at chutakbinak@gmail.com within 2 days of receiving the item to report issues.
  • Taxes and Duties:
    • Customers are responsible for import duties, VAT, or other applicable taxes.
    • Refusal to pay duties will result in the package not being returned to Chutak Binak, and no refund will be issued.

Important Notes for International Customers

  • Customs Responsibilities: Please review your country's customs regulations before placing an order, as we cannot control or waive these charges.
  • No Refund for Duty Refusal: Packages refused due to unpaid customs will not be refunded.

Customer Satisfaction Guarantee

We strive to represent our products as accurately as possible on our website. Your satisfaction is our priority, please don't hesitate to reach out to chutakbinak@gmail.com for any concerns regarding your order.